Sales Service

About order cancellation

Please cancel the order at any time before we ship.

Order timeout and non-delivery

Within the Earth (except for aliens), if our order is not delivered or lost for more than two months, we can refund in full.
If the delivery failure is caused by the customer's own fault, such as the recipient filling in the wrong delivery address or the recipient's own refusal to accept the delivery, we will not provide any refund or return or other compensation.

Product quality issues

Normally, our pure handicraft products are shipped after strict quality inspections. If the product is damaged due to improper use by the customer, we will not provide any compensation. On the contrary, if the product quality problem is caused by accidents or transportation reasons, please communicate with us in advance and we can refund in full.

Please check whether the order is complete when you receive the package. If there is anything missing or damaged. Please send an email to zlyakastudio@gmail.com with your order number and related questions. Our team will handle it as soon as possible.

For any order issues, customers must email us within 15 days after the package is successfully delivered. Thank you for your support and understanding of our brand.